RoadPlan Help Center

Start here / 01

What RoadPlan does

RoadPlan combines tractor-trailer trip planning, selected fuel and rest stops, shared GPS guidance, stop information and trip records. Treat the generated route and schedule as a plan to review. The app cannot confirm that a particular business will accept your truck on a particular day. Posted signs, current road restrictions, your ELD and direct facility instructions take priority. Begin by setting up your account and truck, then enter the trip in driving order.

Start here / 02

Your account and truck

Sign in to keep saved trips and account records together. Review the truck settings in My Account before routing, especially height, dimensions and any values that changed with the equipment. A stored profile is reused so you do not need to enter it each trip. Incorrect profile information can produce unsuitable routing. The planner is for tractor-trailers; entering a destination does not establish a confirmed truck entrance or permission to park.

Start here / 03

The three planning steps

The guided form separates Route & stops, Fuel & HOS and Review. Use Continue to move forward and Back to revisit your entries. The footer remains separate from the scrolling form. Review required-field markers rather than guessing why a step cannot continue. Before building, check the summary for the correct addresses, dates, clock values, fuel quantities and extra time. If you return to change an earlier step, rebuild the plan so downstream estimates match the new entries.

Route & stops / 04

Starting point

Enter the address where this trip begins. Choose a search result so the text is linked to a mapped location. Use my location can fill a nearby address when device permissions and a fresh position are available; verify that address. A starting point is separate from the three destination allowance. If the map or address is wrong, correct it before building because every leg and stop estimate depends on this location.

Route & stops / 05

Destinations in driving order

Add up to three destinations, such as a pickup and one or two deliveries. The starting point does not count. Automatic fuel and rest stops do not use a destination slot. Keep the list in the order you actually intend to drive. Use the destination controls to change or remove an entry, and check all later appointments after doing so. Do not add the same business twice merely to represent an automatic fuel or rest activity.

Route & stops / 06

Address search and selection

Type enough of the business or street address to distinguish the location, then select the matching result. Check the street number, city, state and postal code. Similar names or duplicated brand words can refer to different map listings. A label in the form is not proof that a stop accepts tractor-trailers. If an old saved address needs reselection, choose the current mapped result and rebuild rather than leaving unrelated coordinates attached to new text.

Route & stops / 07

Favorites and recent addresses

Favorites keep useful places easy to reuse; recent addresses help you return to places you searched before. Save a selected, correct location rather than an unfinished search phrase. When loading a saved address, review the facility and truck access again: a favorite is a convenience, not a permanent guarantee of parking or fueling permission. Use New address when replacing an entry and check that the associated stop and appointment now belong to the intended facility.

Route & stops / 08

Truck entrance pins

Truck entrance selection is required for each destination in Plan your trip. Where a pin selector is offered, use it to identify the actual truck access point rather than a car entrance or building center. Compare it with facility instructions and available overhead imagery. Save the pin and review the resulting route. An entrance pin cannot override a restricted road, confirm a bridge clearance or grant permission to enter private property. Check with the facility if you cannot identify the correct truck entrance confidently.

Route & stops / 09

Appointments and local time

Set the appointment date and time for each destination in that location’s local time. Check AM/PM and the calendar date, particularly on overnight trips or when crossing time zones. The trip review compares the planned arrival with the appointment. A late flag is a planning signal, not an appointment rescheduling action. If the shipper or receiver changes the time, edit the destination and rebuild so the arrival comparison and downstream estimates reflect the update.

Route & stops / 10

Destination activities

Choose the activity that matches the stop where the form offers a choice. Review any additional time or unload assumptions attached to the destination. Driving time and the time spent at a facility are different parts of the schedule. An arrival estimate can change when a prior stop takes longer than planned. Keep actual activity and ELD records accurate; a label in RoadPlan does not change your duty status in the ELD or certify that a particular activity is eligible for a rest period.

Route & stops / 11

Extra time and buffers

Use the extra-time field for additional planning time for traffic, weather or unexpected issues. Read the review schedule to see the resulting arrivals and departures. Extra time is an estimate, not a prediction that a road will be clear. Keep automatic stop, destination and pre-trip allowances in mind when comparing the schedule with driving time. Do not remove required rest or break time just to make an appointment appear on time.

Route & stops / 12

Editing and rebuilding

Return to an earlier form step to change an address, appointment, fuel amount or HOS value. After any material change, rebuild before using the new schedule. Review the new route line and selected stops, not just the text you edited. If the trip reports that route estimates are updating, let it finish. A previously selected stop may no longer be reachable within your fuel or clock limits after the starting point, destination order or departure changes.

Fuel & HOS / 13

Fuel quantity and tank size

Enter your current usable diesel amount and review the tank capacity. The fuel gauge and slider are entry aids; their values should match your actual truck, not a visual guess. The default capacity may not match your equipment. A fuel estimate depends on the entered amount, capacity and MPG. If you know that the truck’s reading or tank configuration differs, correct the account or trip values before building.

Fuel & HOS / 14

Using the fuel slider

Move the fuel slider to adjust the current diesel quantity, and check the numerical gallons and percentage shown with the gauge. Keep your finger on the slider while adjusting it, then scroll from another part of the form. The number is the value used for planning. Recheck it after restoring a saved trip or changing tank capacity. The control is not a live reading from the truck and should not replace the actual fuel gauge.

Fuel & HOS / 15

DEF quantity and range

Review the current DEF amount and DEF tank size where offered. The combined gauge distinguishes diesel and DEF, and the trip can show separate range estimates. These are calculations from entered values, not a connection to the truck’s sensors. A station having diesel does not guarantee bulk DEF availability. Verify the relevant service and allow a practical margin rather than planning to arrive with an exhausted supply.

Fuel & HOS / 16

MPG and reserve

Use an MPG value representative of your truck and the trip. Speed, traffic, grade, wind, idle time and loading can make actual consumption differ. The reserve is a planning margin; it does not make an otherwise unreachable stop safe. Check the route distance to the first fuel stop and review any low-fuel warning. If the available fuel is insufficient, choose an earlier verified location instead of increasing MPG to force a favorable result.

Fuel & HOS / 17

Enter actual ELD clocks

Use current values from your ELD for driving, on-duty and cycle time, plus the relevant break clock. Do not enter a fresh daily clock unless you actually have it. A remaining cycle limit can still restrict the trip even with fresh daily hours. RoadPlan is a planning tool and does not replace the ELD. Correct the inputs when they change, and use the appropriate planning options for your situation rather than treating the generated times as legal certification.

Fuel & HOS / 18

Break planning

RoadPlan includes planned break and rest activities when the entered clocks require them. Review their locations, duration and arrival timing. A short break does not restore every clock; a daily rest and cycle reset have different purposes. Check what your ELD reports before driving again. If the planned stop is unsuitable or unavailable, choose a reachable alternative and recalculate rather than skipping the required activity.

Fuel & HOS / 19

Daily driving and on-duty limits

Driving time and the on-duty window constrain the schedule differently. Fueling, facility work and other duty activities can affect the on-duty window even when the truck is not moving. Review both the clock values you entered and the stop assumptions. RoadPlan’s calculated schedule does not automatically update or certify your legal duty records. If an estimate conflicts with the ELD, pause planning and resolve the input or activity difference.

Fuel & HOS / 20

Cycle hours and recaps

Cycle hours can limit progress even when daily clocks appear sufficient. Enter the remaining cycle and use available recap or reset fields accurately. Review any scheduled wait or rest that results. Do not assume a 10-hour rest restores the cycle. If using recap information, check dates and the hours that actually return in the ELD. Rebuild after changing these values so later appointments and stop choices are recalculated.

Fuel & HOS / 21

Rest, pre-trip and reset timing

The schedule may include rest, pre-trip and reset activities based on your inputs. Read arrival and departure times separately to understand how long the truck is planned to remain at a stop. Confirm that the facility allows the intended tractor-trailer parking duration. A place suitable for a quick fuel purchase may not allow overnight rest. Check your ELD and actual readiness before departure, and update the plan when the real stop duration differs.

Fuel & HOS / 22

Split sleeper and special cases

Use the available split-sleeper guidance and form options only when they match your actual situation. Split periods, personal conveyance, yard moves and exceptions have requirements that cannot be established by choosing a label. RoadPlan does not adjudicate ELD compliance. Check the ELD, your carrier’s rules and applicable requirements when deciding whether time qualifies. If the planner cannot represent the case reliably, keep the limitation in view and plan conservatively.

Build & review / 23

Build trip plan

After entering the route, fuel and HOS, review the form and select Build trip plan. Wait while RoadPlan calculates the route and selects stop candidates. The progress display describes work in progress; it is not a reason to tap repeatedly. If the build fails, read the reported issue and correct the relevant field or retry when the service is available. Do not start from a partial plan with missing route legs or unresolved required stops.

Build & review / 24

Reading the trip details

Trip details place the selected stops in travel order with their planned activities, arrival and departure times, and the distances or driving times between them. Expand a stop to inspect its services and other information. Check the trip as a whole: an early fuel or rest change can move every later arrival. Distinguish driving estimates from the total elapsed schedule, which may include breaks, rests and destination time.

Build & review / 25

Route overview and numbered stops

Open Trip map to inspect the route line and numbered stops. Match the map numbers to the ordered cards. Pan and zoom to inspect the approach, but do not use a small overview alone to approve a truck entrance. A satellite or overhead view provides visual context, not a bridge-clearance or truck-access guarantee. If a route leg is unavailable or flagged, resolve it before starting navigation.

Build & review / 26

On-time and late indicators

Review the arrival against each appointment, including its local time zone. A green or red indicator reflects the calculated comparison. It cannot account for every future delay, facility queue or schedule change. Inspect the assumptions if an ETA appears unexpectedly early or late, especially the departure time, time-zone conversion, destination activity and previous rest. Contact the facility through your normal process when an appointment needs changing; RoadPlan does not change it for you.

Build & review / 27

Find new location

Use Find new location on a stop card when the selected facility is unsuitable. Review the alternatives and their relationship to the route, fuel and HOS limits. Choosing another location can change the schedule and route distance. Confirm the new stop’s truck access and services before accepting it. If no other stop is available, the planner may report that limitation; do not assume the original location is approved just because there are no alternatives.

Build & review / 28

Recalculate all stops

Recalculate all stops asks RoadPlan to revisit automatic stop choices for the trip. Check the complete result after it finishes, including combined activities and downstream arrival times. Your destinations and automatic stop locations serve different purposes. A recalculation does not contact operators, reserve parking or purchase fuel. Verify every selected stop again if its location or planned use changes.

Build & review / 29

Earlier fuel or rest recovery

If a selected stop is too far for the available fuel or HOS, the planner may offer an earlier required stop. Read the explanation and review whether the later location is retained or replaced. Avoid treating an extra stop as a duplicate without checking its purpose. Confirm that both locations support their planned activities, then review the new total distance and times.

Build & review / 30

Driver verification before Go

After a built trip is ready, tap Go. The confirmation asks you to check and verify all stops for tractor-trailer parking and/or fueling as needed for the planned visit. Select I checked and verified all stops only after doing that review. Back to trip returns without launching GPS. This acknowledgement is yours; it does not mean RoadPlan independently confirmed permission, current availability or the suitability of the entrance.

Stops & services / 31

Fuel brands and facility identity

Check the actual station name, street address and store number. Brand-level availability is not station-level evidence. Similar listings, older names and duplicate brand words can occur. RoadPlan matches official operator information to the selected place where possible, but missing or outdated directory data may prevent a match. Do not substitute a nearby station’s price, parking count or booking page for the one in your trip.

Stops & services / 32

Published diesel and DEF prices

Published price cards identify their source and retrieval or report time when available. Cash, credit, auto diesel and truck diesel are not interchangeable. A listed price is not a fleet-discount quote or a guarantee of the pump price on arrival. If no verified match is returned, the card reports unavailable. Use the station link or contact the operator to confirm rather than assuming missing data means no fuel is sold.

Stops & services / 33

Fuel purchase estimates

Use available published prices or your own entered estimate to plan a fuel purchase. Review gallons, unit price and any DEF entry. Enter the actual purchase after fueling so the trip record and ledger reflect what you spent. An estimated price or planned full-tank assumption is not an automatic purchase. Avoid recording a suggestion as an actual transaction.

Stops & services / 34

Paid parking and reservation links

A paid-parking card uses location-specific evidence where available. Follow the operator’s reservation link to check dates, current price and availability. RoadPlan does not reserve or guarantee a space by showing the link. If paid parking is unconfirmed, verify with the station. A general truck-parking count does not establish that those spaces are reservable, free or open right now.

Stops & services / 35

Community parking reports

Driver reports describe parking observations at a time and location. Review the report’s age and period rather than treating it as a live occupancy sensor. A busy or full report may have changed by your arrival. Report what you actually observed; do not infer a count from a map image. Community information supports your decision but does not grant permission to park.

Stops & services / 36

Reporting after arrival

Where an arrival prompt offers parking or stop feedback, submit only information from your actual visit. Confirm the selected location before reporting, because nearby facilities can share similar names. A report can help the next driver understand conditions. It should not include private load details, customer documents or personal information about another driver.

Stops & services / 37

Driver reviews

Reviews describe a driver’s experience at a location. Read the date, rating and context. Write a review only for a genuine visit and keep it specific and factual. You can manage your own review through the available controls. A review is not an official operating policy, a verified access approval or a promise that the facility will offer the same service on a later visit.

Stops & services / 38

Review photos and videos

Attach permitted image or video files when adding or editing a stop review. Preview them before submitting and check that they belong to the location. The current upload allows up to four files and a combined 25 MB, with individual image and video limits shown in the form. Original video codecs may not play on every device. Avoid private documents, people’s personal information or content you do not have permission to share.

GPS / 39

Starting and resuming GPS

A ready built trip opens the shared GPS screen after the driver’s stop acknowledgement. Review location permission and wait for a fresh position. Resuming an active session differs from starting a newly built trip. If the app reports stale location, paused tracking or missing route information, check the state before driving. A voice prompt continuing in the background does not prove that the foreground map is updating correctly.

GPS / 40

The top turn sign

The green sign shows the next maneuver, its distance and the road instruction. A Then line previews the following instruction. Read it together with road signs and the actual road geometry. Tap the sign to view upcoming directions when offered, then close that list to return to the main map. The sign can change as the route progresses or is recalculated.

GPS / 41

Portrait and landscape layouts

Portrait places the directions above the map and trip readings below it. Landscape places the information beside the map. The bottom portrait panel has a Hide trip details control; tap Trip details to reopen it. Closing the cards gives the map more room without ending navigation. Rotation changes presentation, not your intended destination order. Physical device dimensions, safe areas and the keyboard can affect the available space.

GPS / 42

Day, night and automatic display

Use the display control to choose day, night or automatic appearance where available. The map theme and surrounding panels should change together. If only the panels change, the map renderer or tiles may have failed; use the visible status message to diagnose the issue. Dark mode changes visibility and color, not the route or truck restrictions.

GPS / 43

2D and 3D map views

Choose 2D for a flat view or 3D for a tilted vector view. HERE 3D requires network access, provider access and working device graphics support. A selected 3D button is not proof that the map loaded. If the renderer fails, RoadPlan can keep guidance running with a 2D fallback and show the failure message over the map. Buildings and terrain appear only where mapped and supported.

GPS / 44

Zoom, recenter and travel direction

Use the map controls to zoom and recenter. Manual panning can move the view away from the truck; recenter restores following. Travel direction should come from reliable movement and location data, with the heading retained while stopped when appropriate. If the arrow or camera looks wrong, report the condition with the available diagnostics. Do not manipulate the map while driving.

GPS / 45

Speed and mapped speed limits

The speed display depends on available location measurements. A mapped limit is shown only when the route data supports it; an unavailable value must not be interpreted as unlimited speed. Limits and truck-specific restrictions can vary or change. Follow posted signs and conditions. Overspeed colors or alerts are an aid, not a substitute for observing the legal limit.

GPS / 46

Traffic and road reports

Traffic estimates and incident information depend on provider coverage, freshness and network access. A report near the map center may be off your route. An empty incident list does not establish a clear road, and traffic colors do not describe every hazard. Review the location and reported time. Weather and road overlays give context; they do not replace official closures or direct observations.

GPS / 47

Arriving and Continue Navigation

At the current stop, Continue Navigation becomes available when the app can confirm a suitable arrival position. It completes the current stop and advances to the next planned one. At the final stop, review the completion action. If the button is unavailable, check that you are at the current target with a fresh position; do not use a distant location or stale fix to force an arrival.

GPS / 48

Voice, background and Apple Watch

The iPhone companion adds native location and voice services to the shared screen, and supported Watch features can relay directions. These depend on the installed build, permissions and device state. Browser background behavior is more limited. Test voice while safely parked. A successful website check does not verify locked-screen execution, Watch haptics or physical iPhone audio behavior.

GPS / 49

Stale location or map failure

Check permissions, connectivity and whether the app is paused or in the background. Read any visible map error; the map and navigation engine can fail separately. If the screen is blank or the position is no longer reliable, stop using it for guidance until resolved. Report what happened, your device/build and the exact message through support. Do not include sensitive load or customer details in public reports.

Records & earnings / 50

Saving and reopening trips

Save a trip for later to keep its inputs and plan with your account. When reopening, review the starting point, destinations, dates and current conditions. Fuel and HOS values from a previous day may no longer be valid. A saved route is not a permanent routing approval. Rebuild after updating the entries and recheck the selected stops before starting a new navigation session.

Records & earnings / 51

Previous trips and recordings

Previous-trip information helps distinguish routes by addresses, mileage and recorded or last-used times where available. A planning record and a GPS recording are different kinds of information. Review the relevant account page for what was saved. If a recording is missing or appears incomplete, report the time and trip identifier privately rather than assuming every drive was captured.

Records & earnings / 52

Trip earnings and pay models

Open trip earnings to review mileage pay or a percentage of a load, depending on your setup. Check the rate, eligible mileage or load amount before relying on the estimate. Fuel reimbursement and personal spending affect the result differently. The tool helps organize your numbers; it does not determine an employer’s settlement, guarantee earnings or replace your pay agreement.

Records & earnings / 53

Expenses and weekly ledger

Record fixed and variable costs with the correct frequency and trip association. Enter actual fuel purchases for the trip rather than treating estimated consumption as a receipt. Review the weekly ledger and cumulative totals for missing or duplicated entries. If a value changes, correct the underlying input and check the updated result. Keep your own supporting records for accounting and tax purposes.

Community & help / 54

The driver forum

Open Driver forum from the main side menu or the help links. Choose a category, search existing topics and start a discussion or reply. Posts are visible to signed-in RoadPlan drivers. Use private support tickets for account details and sensitive issues. Report inappropriate posts to administrators; moderators can remove posts or close a topic. The forum refreshes on demand and is not an emergency or live dispatch channel.

Community & help / 55

Private support tickets

Open Support tickets to report an issue to RoadPlan administrators. Include a clear subject, category, device/build, steps and the exact message. Screenshots are optional within the displayed limits. Tickets are private to you and administrators. Follow replies in the support inbox and check the status; this release does not promise email notification or a response time. Keep payment credentials and private load information out of attachments.

Community & help / 56

Updates, troubleshooting and limits

Reopen the app to load a newly published shared interface, but native changes require a new installed iPhone build. If an issue remains, say whether it occurs in the browser, app or both and whether it began after an update. Check the visible status message and the relevant guide chapter before submitting a ticket. Do not assume that a published fix has been verified on your exact device; physical iPhone behavior can still need acceptance testing.

ADDITIONAL TOOLS / 57

Scale My Load

Enter scale-ticket values for the truck and trailer in the Scale My Load tool. Review the detected axle and gross values before using any calculation. Correct a mistyped or misread weight instead of accepting it because it came from a scan. The tool helps compare the entered measurements; it does not establish that the truck is legal for every road, permit, jurisdiction or equipment configuration. Reweigh when needed and follow scale and carrier instructions.

ADDITIONAL TOOLS / 58

Scale tickets and reweighs

Keep the original weighing sequence clear. A reweigh belongs with the same equipment and load context; it is not a new unrelated baseline. Check tractor, trailer and load details before comparing tickets. Review any adjustment suggestion against your actual equipment and the available movement range. Never move axles or equipment based only on an unverified scan. The original tickets and a confirming reweigh are the evidence of the resulting weight distribution.

ADDITIONAL TOOLS / 59

Trip documents and manual review

Where an upload or scan is offered, inspect the extracted fields before applying them to the trip. Images can be blurred, cropped or misread, and a successful upload does not mean every detail was understood. Keep addresses, appointment dates, quantities and units consistent with the original document. Do not attach sensitive customer or load documents to a public review or forum discussion. Use only the intended private workflow for information that belongs in your account.

ADDITIONAL TOOLS / 60

Ask RoadPlan and form help

The in-app help and assistant can explain the planner and, where supported, help fill trip fields. Review proposed values before building a route or changing a schedule. A spoken answer does not verify an address, truck entrance, parking permission or ELD status. For a reproducible system error, use a private support ticket with the exact message. For a question about the workflow, search this guide or use the available help prompts while safely parked.

Still need help?

Use a private support ticket for a problem with your account or a trip. Include what you expected, what happened and the exact message. Use the forum for general discussions with other drivers.